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Frequently Asked Questions

 Do you have a store that we can visit?

Yes, please find our store information here. We look forward to seeing you soon.

Do you offer any discounts?

Of course we do. You can find information about discount policy here.

How do I set up an online account?

You can setup an online account here. For wholesale customers, please see more detailed information here.

Do you have to create an account to shop online?

No, creating an account is optional, but helps us to provide you outstanding service and send you discounts and promotions via email.

How do you ship my merchandise?

For detailed shipping information please click here.

When will my shipment ship and when will it arrive?

We try our very best to get orders out As soon as possible, however, our policy is that all Orders placed before 12 am EST Monday – Thursday will be shipped within 36 hours. Orders placed on Friday, Saturday or Sunday will be processed the following week.

Delivery speed will vary depending on the selected shipping method:

Delivery time does not include holidays or weekends. Shipping delays may occur due to conditions such as severe weather. cannot be held responsible for these delays.

Due to the volume of orders, processing and delivery speed may be slower during the holiday months.

How can I track my order?

Tracking information will be emailed to you automatically when your order leaves our warehouse.

Do you offer expedited shipping?

Yes, we do. Please see expedited shipping rates in your shopping cart at checkout.

Could we order online and pickup in store?

Yes, please choose 'pickup in the NYC store' when checking out. You will receive an email confirmation when your order is ready for pickup.

Do you accept returns or exchanges?

Yes, we do accept returns only. Please see detailed returns information here.

Can I return something in your New York City store?

Any items purchased online must be returned via the return process detailed here. We will not accept any returns or exchanges in store.


Do you take phone, email or fax orders?

Please contact us at and we will do our best to assist you with fulfilling your order.

How often do you restock items?

Our inventory changes daily. Because of our high inventory turnover, we cannot give an exact estimate in regards to specific items stock availability at this time.

I ordered some items that were refunded and not shipped, why?

Since our inventory is constantly changing, we will only ship items that are in stock. Items that are not available will automatically be refunded and the remaining order will ship out per our store policy without notice.

What forms of payment do you accept?

We currently accept all major credit cards including Visa, Mastercard, American Express and Discover. We also accept payment through PayPal.

I have other questions or concerns.

We are eager to help, please call our customer service Monday – Friday between 9am and 5pm (est) at 1.646.693.7566 or e-mail us anytime at